Where is my order/shipping confirmation?

In case you are unable to locate your order confirmation, kindly check your spam folder. Generally, the confirmation email is sent within 10 minutes of placing the order. If you have already received the order confirmation but not the shipping confirmation, there's a high probability that the order has not been shipped yet, It may also have been shipped during the day but the tracking and shipping confirmation will be sent to you later in the afternoon.

Where can I track my order?

We offer order tracking for all our packages. You can track your order here.

Depending on your location, you may also be able to track your parcel directly through your local postal carrier's website, directly once it has left our warehouse or later when it cleared customs in your country. 

Where is my order? Is it shipped yet? 

We usually fulfill and ship your order within 1-2 business days if the full order is in stock. Following dispatch of the package, tracking information is communicated to all customers via email or SMS, based on the contact details provided during the order placement process. If you have not received the relevant email or SMS, please do not hesitate to contact us for assistance.

My Delivery attempt failed, what can I do?

In case of a failed delivery attempt, the package may sometimes be redirected to the nearest service point. We kindly request that you contact your local postal carrier to determine the location for pick-up. Additionally, we recommend searching for your package using your local post carrier's website to obtain any further information that may not be available via the tracking link provided by us.

When do you restock sold out items and what is pre-order?

Usually we restock sold-out items within 1-2 months. If you are curious about a specific item, please contact us. 

What is the return address?

Please visit our contact page here to obtain the information on how to return your order. 

What payment options are you offering and is it safe? 

We offer safe payments through Apple Pay, PayPal, Visa, Mastercard, Google Pay, and American Express (debit and credit). At Kayder, we never directly handle payment information. Instead, all transactions are conducted safely and decrypted through trusted partner banks and payment processors.

What material are your products made of?

We take pride in crafting our steel jewelry from high-quality recycled Stainless Steel (316L), which is a surgical grade steel renowned for its durability. This superior material surpasses silver, gold, or platinum in terms of sturdiness and endurance. Our Stainless Steel jewelry is highly resistant to rust, corrosion, tarnishing, staining, fading, and causing skin discoloration. In addition to Stainless Steel, we also offer products made from 925 Silver and 18 K gold-plated steel.

How long is the shipping to my country?

We ship worldwide and can you can out more details on our shipping page here.